Blackheath Flowers UK - Detailed Terms for Secure Online Flower Orders

Terms & Conditions for Online Flower Delivery in Blackheath

Introduction

Welcome to Blackheath Flowers. These Terms & Conditions (“Terms”) govern your use of our website and the online purchase and delivery of flowers and related products (“Products”) in Blackheath and the surrounding areas. Please read these Terms carefully before placing your order. By ordering from our website, you agree to be bound by these Terms as they are applicable to all customers within our service region.

Order Process

Placing an order with Blackheath Flowers is simple and secure. To start, browse our range of floral arrangements and select your desired Product(s). Add items to your basket and proceed to checkout. You will need to provide accurate delivery information, including the recipient’s name, address (within Blackheath or surrounding areas), contact details, and any special delivery instructions for us to fulfil your order efficiently.

Order confirmation will be sent to you via the website after payment. This confirmation acknowledges your order but does not guarantee our acceptance, as acceptance is subject to product availability and successful payment processing. If an item becomes unavailable after you have placed your order, we will inform you promptly and offer either a suitable alternative or a full refund.

Please check your order summary carefully to ensure all details, especially delivery address and date, are correct. Blackheath Flowers cannot be held responsible for orders delayed or not delivered due to incorrect or incomplete information provided by you.

Payments

Blackheath Flowers accepts payment via major credit and debit cards as listed at checkout. All transactions are processed securely, and your payment details are handled in accordance with current UK and EU data protection laws.

Full payment must be made at the time of ordering. The total amount due will be displayed at checkout, inclusive of any applicable taxes and standard delivery charges for Blackheath and the surrounding areas. Additional delivery fees for expedited services or distant locations within our service area will be clearly indicated before your payment is finalised.

If we are unable to process your payment, we will notify you promptly, and your order will not be accepted until payment is successfully completed. We reserve the right to refuse any order at our discretion, and in such cases, if your card has been charged, a full refund will be issued.

Cancellations & Amendments

You may cancel or amend your order up to 24 hours before the scheduled delivery date. To request a cancellation or change, you must notify us via the method indicated on our website. Amendments include changes to the recipient’s name, delivery address, delivery date, or product selection. We will do our utmost to accommodate amendment requests, but once preparation or delivery has begun, changes or cancellations cannot be guaranteed.

Refunds for cancelled orders will be processed within 5-7 business days to the original payment method. Please note that orders for same-day or next-day delivery cannot be cancelled or amended once confirmed.

Should Blackheath Flowers need to cancel an order due to reasons beyond our control (such as product unavailability, exceptional delivery issues, or unforeseen events), we will contact you promptly, and a full refund or suitable alternative will be offered.

Delivery Policy

Flowers and related Products ordered through our website are delivered to addresses within Blackheath and the adjoining areas as listed on our delivery page. Deliveries take place during normal working hours; we cannot guarantee specific times unless agreed as part of a specified service (such as timed or express delivery options).

We endeavor to deliver on the requested date. However, circumstances beyond our control, such as adverse weather or traffic conditions, may occasionally cause delays. If a delivery is delayed, we will notify you or the recipient where possible. Where the recipient is unavailable at the delivery address, we may attempt to leave the flowers in a safe location as advised at checkout or with a neighbour, unless otherwise instructed by you. A delivery note will be left as appropriate to notify the recipient.

Risk in the products passes to you or the nominated recipient upon delivery. Ownership passes only upon full payment.

Product Substitution Policy

At Blackheath Flowers, we pride ourselves on providing the highest quality flowers. However, flowers are a natural product and availability can vary, particularly due to seasonal considerations. Where necessary, we reserve the right to substitute flowers or vases with items of equal or greater value and similar appearance if the chosen product is unavailable. We will ensure that any substitution upholds the style and quality expected by our customers. If a significant substitution is required, we will attempt to advise you beforehand.

Liability

To the extent permitted by law, Blackheath Flowers shall not be liable for any indirect, incidental, or consequential losses arising from or in connection with your use of our website or the purchase, delivery, or use of our products. Our liability in connection with any order is limited to the value of that order. We accept no liability for non-delivery or late delivery where the recipient has provided incorrect or incomplete address details, or where delivery cannot be made for reasons beyond our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or any other liability that cannot be excluded or limited under UK law.

Customer Obligations

By using our website and placing an order, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all information you provide is true, accurate, and up-to-date. You are responsible for ensuring that you (or the recipient, where you are not the end recipient) are available to accept delivery at the specified address and time.

Returns & Quality Concerns

If you are not satisfied with your flowers or if any products arrive damaged or do not meet the specified description, please notify us promptly via the procedure stated on our website. We may ask for photographic evidence of damage or quality issues. Where appropriate, we will offer a replacement or a full or partial refund at our discretion, provided quality issues are reported within 24 hours of delivery.

Intellectual Property

All content, including photographs, designs, and text displayed on Blackheath Flowers’ website, is the property of Blackheath Flowers or its content providers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission.

Privacy & Data

Your privacy is important to us. Information provided to Blackheath Flowers during the ordering process is processed and stored according to our Privacy Policy and applicable data protection legislation. We do not share your details with third parties unless necessary for the provision of our services, where legally required, or with your explicit consent.

Governing Law and Jurisdiction

These Terms & Conditions and any contracts formed between you and Blackheath Flowers are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Severance and Waiver

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remainder of the Terms, which will remain in force. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Changes to These Terms

Blackheath Flowers reserves the right to update or modify these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. Your continued use of our site after such changes constitutes your agreement to be bound by the updated Terms.

Contact & Customer Service

Should you have any queries regarding these Terms & Conditions, your order, or your rights as a customer, please contact us by the method described on our website. We aim to respond to all customer queries promptly and to resolve any concerns to your satisfaction.

Note: These Terms & Conditions apply to all customers ordering flower delivery within Blackheath and surrounding areas. Thank you for choosing Blackheath Flowers for your online flower delivery needs.